Last updated: July 2026
We ship live plants, hardscape and livestock across India. This page explains how we pack, what shipping costs, and when to expect your order.
Orders are usually packed and dispatched within 1–3 business days. Live specimens are packed on dispatch day so they spend as little time in transit as possible.
We generally avoid dispatching live goods just before Sundays and public holidays, since courier hubs hold packages over non-working days.
Shipping is calculated automatically at checkout based on your delivery state and the total packed weight of your order. You will always see the exact amount before you pay.
| Zone | Covers |
|---|---|
| Tamil Nadu | Tamil Nadu, Puducherry |
| South India | Kerala, Karnataka, Andhra Pradesh, Telangana |
| Rest of India | All other states and union territories |
Free shipping may apply above a minimum order value; the threshold is shown in your cart and at checkout when it applies.
We dispatch through established courier partners. The couriers available for your order depend on whether they service your delivery area.
Typical transit time is 2–5 business days within South India and 4–8 business days elsewhere. These are courier estimates, not guarantees — remote PIN codes, weather and festival periods can add time.
As soon as we dispatch, we email you the courier name and tracking number with a direct tracking link. You can also see live status any time under My account → orders.
Plants are wrapped in moisture-retaining material and cushioned to survive transit. Livestock is bagged with sufficient water and air and insulated where needed. Please unbox as soon as your parcel arrives and acclimatise livestock slowly.
During heat waves or extreme weather we may briefly delay dispatch to protect living specimens. We will tell you if your order is affected — a short delay is far better than losses in transit.
Please make sure your address and phone number are correct and that someone can receive the parcel. If a delivery fails because the address was wrong, the recipient was unreachable, or the parcel was refused, we cannot replace live goods free of charge. Re-shipping costs would apply.
Anything alive that arrives dead or damaged is refunded in full. We believe we are the first online store in India to offer this.
We need one unbroken unboxing video, started before the packaging is cut, sent within 24 hours of delivery. Photographs are not accepted for these claims. The refund covers the product; the courier charge is not refundable. Full details in our Refund & Cancellation Policy.